​​​​​​ORF Issue Escalation Process

ORF Issue Escalation Process

For DFOM Facilities Operations and Maintenance-Related Issues, please use the following process:

Step 1:First Contact ORF Maintenance Call Center at 301-435-8000. This phone is staffed 24/7/365.

  • If you DO have an Established Maintenance Request (prefix of M or WO) – Call 301-435-8000. Let the representative know
    you have a Work Order - Report Issue

  • If you do NOT have an Established Maintenance Request - Call 301-435-8000 – Report Issue

Step 2:If not successful, contactOn Duty Supervisor301-525-6159. Please reference the Maintenance Request
(which has a prefix of M) or WO number, if available.

Step 3: If unsuccessful, Contact the Branch Chief as follows:

Building 10 Clinical Center Complex:Donald Edwards240-479-1879
Maryland-Owned Facilities (Bethesda Campus, other than Building 10 Complex, Poolesville, and
Integrated Research Facility Frederick):Robert Belcher240-479-0770


Maryland Leased Facilities:Karen Queen301-252-8486
Rocky Mountain Labs, Montana:CAPT Eric Hanssen406-381-3228
Research Triangle Park, North Carolina:Bill Blair919-771-8462


Step 4: If unsuccessful, Elevate to DFOM Deputy Division Director Reginald Stewart 301-957-5916Step 5: If unsuccessful, Elevate to DFOM Acting Division Director Ivan Locke 301-435-2118
Step 6: If unsuccessful, Elevate to ORF Director Dan Wheeland301-594-0999

For Space-Related Issues: –Contact Program Space Planning Branch: Frank Piatkowski –If unsuccessful, elevate to Division Director: Rick Herring –If unsuccessful, elevate to ORF Director: Dan Wheeland

For waste management and recycling questions: –For chemical waste pickup, go to https://orfp-envw1.ors.nih.gov:9003/ords/f?p=104:5:7247114342232 –If issues arise, contact Branch Chief: Valerie Nottingham –If unsuccessful, contact Division Director: Kenny Floyd

For Issues Related to the Surgery, Radiology, and Laboratory Medicine (SRLM) Project: Please contact Gregar Odegaarden

For Issues Related to Design and Construction Projects Other Than the Surgery, Radiology, and Laboratory Medicine (SRLM) Project:
–For new projects, go to https://nihodprod.servicenowservices.com/nuvolo_eam –If issues arise, attempt to work them out with Project Officer –If unsuccessful, elevate as follows: •Rocky Mountain Labs, Montana: CAPT Eric Hanssen •Research Triangle Park, North Carolina:Bill Blair•Clinical Design and Construction Branch: Praveen Agarwal •Laboratory Design and Construction Branch:Dan Janniello • National Cancer Institute Design and Construction Branch:Mike Werner •Office and Leased Space Design and Construction Branch: Woody Inscoe –If unsuccessful, elevate to Branch Chief’s Division Director: Jim Ng –If unsuccessful, elevate to ORF Director: Dan Wheeland
For any issue related to the Environment of Care in Building 10 (Life Safety,Interim Life Safety Measures, Construction Risks, and Infection Control), escalateto the Office of Hospital Physical Environment in the ORF/OD:Vijay Nathan